FAQsAll our frequently asked questions can be viewed below. Got another query? please Contact Us.
Where can I purchase a Driver's Handbook?
Copies of these handbooks may be purchased at a DriveTest Centre, online on the Service New York Publications website, from a retail store near you, or select Driver and Vehicle Licence Issuing Offices.My New York Drivers licence was lost/stolen; how do I obtain a replacement licence?
Please visit: http://www.new york.ca/driving-and-roads/how-do-i-replace-lost-stolen-or-damaged-drivers-licenceI just moved to a new address; how can I change my address online?
Please visit: http://www.new york.ca/driving-and-roads/change-information-drivers-licenceHow can I obtain a Driver History/Abstract for my New York Drivers Licence?
Please visit: http://www.new york.ca/driving-and-roads/uncertified-drivers-recordWhere can I get information on Senior Renewal Program?
Please visit: http://www.new york.ca/driving-and-roads/renew-g-drivers-licence-80-years-and-overWhy do we charge an administration fee?
We are an independent company and charge an administration fee because we offer extra services in addition to booking road tests.What does the administration fee include?
The administration fee includes extra services that we provide to our customers. For example we change and cancel tests on our customers behalf. The administration fee also includes our cancellation finder service where we will check for earlier dates if you have requested us to do so.What value do I get for my money?
Whether it's finding a cancellation or changing your test date we aim to make it as easy as possible to book and manage your road test. As some test centres a fully booked months in advance it can be hard to find a test date as soon as you would like. We strive to find you an earlier date if you feel that you are ready for your test and do not want to wait months before you can take it.Why have I not got the date I requested?
We ask that you provide as much information as possible as to when you are both available and unavailable to take your test. This will help to ensure that we provide a test date that is suitable for you. All dates are subject to availability and there is no guarantee that you will receive the test date you have requested. This can be due to test centres being fully booked because of very high demand or if your driver license is expiring soon. Please note that test centres have different opening times and some do not open at weekends.What is the average wait for a test date?
On average the earliest tests available are between three to five weeks away. However, during school breaks this can go up to ten weeks.How do I change my date?
To change your test date you can email us with alternative dates that are more suitable and then we will make the changes on your behalf. Please note that we require at least 48 hours notice before the date of your test to be able to make any amendments.What if I want to cancel?
If you want to cancel your test you must notify us by email at least 48 hours in advance. If the required notice is given we will issue your refund and notify you by email of this. Please note that cancellations are subject to a fee of $10 which will be deducted from your refund.How long does it take to receive my refund?
A refund will take up to 10 working days to reach your account.How does your cancellation finder work?
We offer a cancellation finder service where we strive to find you an earlier test date than the one that you have currently got. To use this service we require that you must already have a test date booked. We offer to check for earlier dates everyday and will notify you by email when we have found a suitable date.Is there any guarantee that I will get the date I want?
We ask that you provide as much information as possible as to when you are both available and unavailable to take your test. This will help to ensure that we provide a test date that is suitable for you. All dates are subject to availability and there is no guarantee that you will receive the test date you have requested. This can be due to test centres being fully booked because of very high demand or if your driver license is expiring soon. Please note that test centres have different opening times and some do not open at weekends.What are the chances of getting an earlier date?
If requested, we check for test cancellations everyday. The chances of getting the earlier date requested will depend on the demand at the selected test centre. When an earlier date arises we will change your test date and email you to confirm your new test details.Why have I been charged a cancellation fee?
To cover the administration cost of providing our services you will be charged a small fee of $10 for cancelling your booking. This will be deducted from your refund.What are the different classes of licence?
The different classes of license are as follows: A Commercial (CDL) - Combination vehicles such as tractor/truck trailer; B Commercial (CDL) - Single vehicle such as truck or bus (over 26,000 pounds); C Commercial (CDL) - Single vehicle such as truck or bus (under 26,000 pounds); D Operator - Passenger vehicles and light trucks (26,000 pounds or less); DJ Junior Operator - Passenger vehicles (10,000 pounds or less); E For-hire: Taxi, Livery, Limo; M Motorcycle; MJ Junior Motorcycle.Am I eligible to take the requested test?
To be eligible to schedule a road test you will need a valid New York State Learner Permit; an original Pre-Licensing Course Certificate (MV-278) or a Driver Education Certificate (MV-285) that has not expired; your DMV ID Number; and at least one unused test slot available.What happens If pass the test?
If you pass the test the license examiner will give you a temporary license that allows you to drive. This should be kept with your photo learner permit. You will need to allow 2 weeks to receive your photo driver license in the mail.What if fail the test?
If you fail the road test, your learner permit will remain valid until its expiration date. If your learner permit expires before your next road test, you must get a new learner permit. You can schedule another road test, but you must wait at least until the day after your failed test to schedule another one.What do I need to bring on the day of my test?
The day of your road test, you must be on time. It is recommended that you arrive up to 30 minutes before the time of your test as if you are late, the license examiner may need to reschedule. You must have all of the following: a) your photo learner permit b) glasses or contacts, if your permit indicates you need corrective lenses c) your original Pre-licensing Course Certificate (MV-278) or Driver Education Certificate (MV-285), copies are not acceptable d) if you are under 18, a Certification of Supervised Driving (MV-262) completed by your parent or guardian - this must be given to the license examiner each time you take a road test e) a driver age 21 or older who has a license valid to operate the test vehicle f) a vehicle to drive during the test that has a valid registration and inspection, operates properly and is in clean condition. If you are taking a motorcycle road test you will also need: a) a properly operating, registered and inspected motorcycle b) a properly operating, registered and inspected motor vehicle and a driver with a valid driver license to transport the license examiner during your road test.